Privacy Statement
Any access to and use of this website indicates that the user has read and accepted these terms of use. Otherwise, the user should not use or access this website and should leave it immediately.
Cookie policy
1. What are cookies?
A cookie is a small file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or other device. The information it contains may be returned to our servers or those of the relevant third parties during a subsequent visit.
2. What are scripts?
A script is a piece of program code that allows our website to function properly and interactively. This code runs either on our server or on your device.
3. What is an invisible tag?
A web beacon (or pixel tag) is a small piece of text or image that is invisible on a website. It is used to track website traffic and store various data about you.
4. What types of cookies exist and why do websites use them?
Cookies are classified into two main categories:
- Internal cookies (or session cookies)
- Third-party cookies (or persistent cookies)
4.1 Internal cookies
First-party cookies are installed by the website you are visiting. The website stores them in temporary memory and deletes them when you close your browser.
Not only do they help website operators improve the user experience by tracking user activity, such as remembering what you’ve put in your shopping cart, but they’re also categorized as “strictly necessary cookies” under the GDPR (and are exempt from the consent requirement).
To navigate a website and use all its features and functionality, strictly necessary cookies are essential. Without them, you would not be able to log in to a website or add items to a shopping cart.
4.2 Third-party cookies
Third-party cookies, on the other hand, remain on your device until their expiration date or until you manually delete them. They are harder to justify because they allow advertisers to track users across the web, a process known as “cross-site tracking.”
Personal data protection policy
1. Commitments regarding the Protection of Personal Data
The owner of the site is committed to ensuring a high level of protection of the personal data of its customers, prospects, and users of the website.
2. Analysis Tool Used
2.1. Matomo
We are pleased to inform you that we have chosen to employ an analytics tool that embodies our values regarding privacy and ethics.
We use Matomo, a leading solution in its field. You can learn more about Matomo by visiting their website: link to Matomo website. Matomo stands out for its privacy-friendly approach, requiring no cookie consent. This ensures the privacy of our visitors. Furthermore, Matomo is strictly compliant with GDPR regulations and has received CNIL approval, demonstrating its commitment to data privacy.
Data Collected by Matomo: Matomo collects information related to the user experience on our website. This includes data such as time spent on pages, actions taken (clicks, scrolls), device type, screen resolution, and geographic location (limited to country only).
Data Collection by Matomo: Matomo uses cookies to collect this data. Please note that user consent is not required, as tracking cookies are not used.
What Data Matomo Collects Used For: The data collected by Matomo is used exclusively for analytical purposes. This allows us to better understand user behavior on our site, optimize the user experience, and improve our service.
Is the data anonymous? Yes, the data is completely anonymized.
How long does Matomo retain data? Old data is automatically deleted after 744 days, while reports are retained for 36 months. If a user wishes not to be tracked despite anonymization measures, an opt-out link is available in this document.
Matomo Data Access: Data collected by Matomo is accessible only by designated administrators of our website, for the purpose of performing analytics and optimizing the user experience.
Where are Matomo’s servers located? Oblivion Cloud Control BV (Xebia) in the Netherlands guarantees a secure infrastructure, with off-site backups in Dublin, Ireland, all under the supervision of AWS Europe. All data is stored in Europe.
Is there GDPR compliance? We are committed to ensuring GDPR compliance by implementing measures such as data anonymization, designating a GDPR Controller, allowing users to opt out of tracking, using first-party cookies by default, providing visibility into collected data, allowing visitors to delete their data upon request, and ensuring that data is not used for any purpose other than analytics.
Exercising Rights: In accordance with the GDPR, users have the right to access their data, withdraw their consent, benefit from “Do Not Track”, request data portability, object to processing, request deletion of historical data, request erasure of data, and benefit from anonymization features. All these rights can be exercised by contacting us at biarritz64@hotels-akena.com.
2.2 Using WPML
We use WPML to manage regional settings. This data is not shared with third parties, the cookie expires after 1 day and allows for the correct language settings.
2.3 Social Network Integration
We have included content from Instagram on our website to promote web pages on social networks such as Instagram. This content is embedded using code obtained from Instagram and places cookies. These cookies may store and process certain information for personalized advertising purposes.
We encourage you to regularly review the privacy statements of these social media platforms to learn about how your (personal) data is processed using these cookies. The data collected is anonymized as much as possible. Instagram is located in the United States.
3. Contact form
Additionally, please note that this site may contain contact forms intended to collect essential information to respond to our customers’ requests for quotes or reservations. This information may include personal data such as email address or telephone number. We would like to emphasize that this data is collected solely for the purpose of allowing our team to effectively respond to your request.
We respect our users’ privacy and emphasize that completing these forms is completely optional. If you prefer not to provide personal data, we invite you to simply do not complete the form. It is important to note that, in all cases, the user will have to check a consent box for their data to be used for their request.
Furthermore, we would like to assure you that under no circumstances will your personal data be used for telephone canvassing purposes. Our sole objective is to respond to your requests efficiently and professionally.
We want to assure you that your personal data will under no circumstances be used for resale or distribution to third parties for advertising purposes. We are fully committed to protecting your privacy.
4. Your rights
In accordance with the French Data Protection Act of 6 January 1978, amended in 2004, you have the right to access, modify, rectify and delete information concerning you. You can exercise this right by sending us an email to biarritz64@hotels-akena.com or a letter to 19 avenue de la Reine Victoria 64200 Biarritz.
5. Intellectual Property
All content on this site (text, images, graphics, logos, icons, videos, etc.) is the exclusive property of the site owner or is subject to authorization for use. It is protected by French and international intellectual property laws.
Any reproduction, representation, modification, publication, adaptation, in whole or in part, of the contents of this site, whatever the means or process used, is strictly prohibited, except with the prior written authorization of the owner of the site.
5. Responsability
The company Clic Gauche, which publishes this site, disclaims all liability if the Internet user visiting this website were to disclose or register any bank details via electronic addresses: e-mail or reservation form.
Clic Gauche cannot be held liable for any involuntary error or omission, despite the care taken in creating this site.
6. Amendments to the declaration
The website owner reserves the right to adapt the personal data protection policy. When substantial changes are made to this Declaration, we publish a link to the Declaration on the homepage of our website.
Contact us
If you have any further questions regarding this policy or how the website owner processes your personal data, please contact us at the following address: biarritz64@hotels-akena.com.
